FAQ's

1. What does my child need to bring on the day?

2. When and how do I drop off and collect?

3. Early Years Foundation Stage (EYFS) - Parents of 4 and 5 year olds only

4. What are the adult to child ratios?

5. Are all KOOSA Kids Clubs registered with Ofsted?

6. What if my child requires medication whilst at the club?

7. Who will be looking after my child?

8. Can my child be in the same group as a friend if they are different ages?

9. Can KOOSA Kids help me with the cost of my childcare?

10. What happens if I need to cancel a booked session?

11. What is the booking deadline for holiday club sessions?

12. How do I pay with childcare vouchers?

1. What does my child need to bring on the day?

Please ensure that your child brings a packed lunch, snacks and plenty of non-fizzy drinks, although drinking water is always available.  KOOSA Kids do advocate a healthy and balanced diet, so when packing your child's lunch box for the day, you might wish to include fresh and non processed food products such as fruit, vegetables, wholemeal bread and biscuits, natural yoghurts, raisins, fruit drinks and water.  

We do not have refrigeration facilities available at our venues so therefore as well as the healthy food mentioned above, we recommend hard cheese, crackers, bread and to pack frozen gel, ice packs or frozen juice drinks in with the lunch.

Due to acute allergy issues, we request that parents do not give their children any food items that contain nuts.

Please also ensure your child has appropriate clothing for indoor and outdoor activities.  This should include sun hats and sun cream during warmer days, or warm clothing and a waterproof when the weather is cooler and more variable.

Back to top

2. When and how do I drop off and collect?

Our standard activity day runs from 10.00am to 4.00pm.  Registration will open at 9.45am and we request that you start registering no later than 9.55am.  The extended activity day runs from 8.15am to 6.00pm.  Dependent on whether you have booked a full AM and PM option, or selected either the AM or PM extensions, you can drop your child off anytime between 8.15am and 10.00am and pick up between 4.00pm and 6.00pm.  Please note however that extended day registration closes promptly at 6.00pm and we do levy late fees for later pick ups.

We operate a strict and secure drop off and collection system and it is neccessary for a parent/guardian to sign all children in/out each day.   On arrival you will be asked to check the contact details we have on file and sign an emergency medical/operative treatment consent statement.  You will also be issued with a unique security pin number for your child. If for any reason the parent/guardian dropping off is unable to collect on a particular afternoon/evening and you wish a friend or relative to collect your child/children, please ensure that this number is passed securely on to whoever is collecting. 

Please note, we will not be able to release your child unless the pin number is accurately quoted by the person collecting.

Back to top

3. Early Years Foundation Stage (EYFS) - Parents of 4 and 5 year olds only

On 1st September 2008, the Early Years Foundation Stage (EYFS) was introduced for all children aged from birth to 5, with the purpose on ensuring consistency of care and development, wherever a child may be - with a childminder, a day nursery, holiday or after school club or at school.  In line with this framework, KOOSA Kids are required by law to request further information on your child to ensure we are meeting the new standards and providing the best level of care for your child.

If your child is in Reception Class, or has not yet started school, we do require you to complete a 'KOOSA Kids EYFS Pack'.  The EYFS pack is downloadable via a link in your booking confirmation and should be completed fully and returned back to the club when the child next attends.

If for any reason you are unable to download the EYFS pack, please email info@koosakids.co.uk and a pack will be sent to you by return.  Please note, a separate pack is required for each sibling in Reception class.

Back to top

4. What are the adult to child ratios?

At each KOOSA Kids venue there is always a minimum of two adults on duty at all times. The legal requirement for adult:children ratios are 1:30. However, we always endeavour to work to a ratio of 1:8 for children aged four to seven years and a maximum of 1:14 for our eight year olds and over. We do not allow any care that we provide to children aged eight to 13 years, to adversely affect the care provided for children less than eight years of age.

Back to top

5. Are all KOOSA Kids Clubs registered with Ofsted?

All KOOSA Kids holiday clubs are registered with Ofsted.  This means each of our holiday clubs adhere to the guidelines and standards set out to safeguard the welfare of your child during their time with us.  In September 2008, the Early Years Foundation Stage (EYFS) was introduced, providing a new set of standards for children aged 0-5.  For more information on how KOOSA Kids work with Ofsted, please click on KOOSA and Ofsted

Please also visit individual venue pages for copies of Ofsted inspection reports for each of our clubs.

View KOOSA Kids Holiday Club Ofsted Inspection Reports:

Ascot Heath Junior School Holiday Club

Birch Hill Primary School Holiday Club

Bohunt Secondary School Holiday Club

Court Moor Secondary School Holiday Club

East Sheen Sports Centre Holiday Club

Manorcroft Primary School Holiday Club

Meadow Vale Primary School Holiday Club

Orleans Park Sports Centre Holiday Club

St Edmunds Primary School Holiday Club

St Josephs Primary School Holiday Club

Teddington Sports Centre Holiday Club

Waingels College Holiday Club

Whitton Sports Centre Holiday Club

Back to top

6. What if my child requires medication whilst at the club?

KOOSA Kids are only able to accept and administer prescribed medication.  If your child is likely to require prescribed medication of any sort throughout the day, please inform the site manager on arrival, who will complete the necessary paperwork.  All medication should be handed to the site manager and must be in its original packaging with the prescription label. 

If your child may require emergency medication (epipens, hypodermic injections etc) whilst they are with us, we do require you to complete specific paperwork prior to your child attending. Please contact KOOSA Kids head office on 0845 094 2322/01276 21884 so we can forward you the relevant paperwork.

Please note, if your child carries an epipen, you will need to provide KOOSA Kids with two epipens.  KOOSA Kids reserve the right to refuse admission if you do not supply two epipens, or if the epipens supplied are not in suitable working order (e.g. cloudy or discoloured liquid).

It is the parents responsibility to collect the epipens from the holiday club at the end of each holiday period.

Back to top

7. Who will be looking after my child?

We know that great staff make for a great holiday club.  All of our coaches possess the mixture of experience, skill and personality necessary to get the most from the children, whilst ensuring all the activities are delivered in a safe and organised manner. 

All KOOSA Kids coaches are cleared with the Disclosure and Barring Service (DBS) and trained in child protection, activity delivery, behaviour management and health and safety. 

Although there is no legal requirement to ensure staff are qualified, KOOSA Kids believe formal qualifications play an important part in ensuring the care offered is of the highest quality as well assisting our employees Continued Professional Development.

At each KOOSA Kids club, the Regional Coordinator will always be qualified to a minimum of Level 3 in Playwork or equivalent. We also endeavour to ensure that at least one other member of staff at each club holds a Level 3 in Playwork or equivalent. We also aim for 50% of the remaining staff at each club to be qualified to Level 2 in Playwork or equivalent.

Back to top

8. Can my child be in the same group as a friend if they are different ages?

In order for your child to get the most out of their time with KOOSA Kids, they will be grouped with children of a similar age.  Each group has its own identity and is allocated both a Coach and an Assistant Coach, who best suit the needs of that particular age group.  Please see age groups for more specific information on individual groups.

If children specifically want to be with friends or relatives of a different age, subject to the age of the children already attending, it may be possible to arrange this on the day.   Please note, for safety and fairness reasons,  it is not sensible to group children of vastly differing ages, even if they are friends or relatives.

Back to top

9. Can KOOSA Kids help me with the cost of my childcare?

As KOOSA Kids are an Ofsted Registered childcare provider, if you are eligible, you may be able to subsidise the cost of childcare through the following - 

Working Tax Credit - Nine out of ten families could save up to 80% of childcare costs through Working Tax Credit.  For more information call 0845 300 3900 or visit https://www.gov.uk/help-with-childcare-costs/approved-childcare.  Martin Lewis of Money Saving Expert fame has also produced a very user friendly section on paying for childcare on his website, which includes a tax credit eligibility calculator http://www.moneysavingexpert.com/health/childcare-costs

Childcare Vouchers - Childcare Vouchers allow employers to help their employees with the cost of childcare. Childcare Vouchers are exempt from National Insurance Contributions (NICs) and Income Tax for employees up to the value of £55 per week, which can mean savings of over £2000 a year for a couple who are both working.  All employers are able to run a childcare voucher scheme and employers do make considerable savings too. Why not ask your employer if they currently run or would be prepared to run a childcare voucher scheme.  Remember KOOSA Kids also offer third child goes free and 8% weekly booking discounts.

Back to top

10. What happens if I need to cancel a booked session?

If you do need to cancel any pre-booked sessions please contact us on 0845 094 2322 at the earliest opportunity so we can make relevant amendments to registers.  All cancellation requests must be made through our head office only.
 
If the cancellation request is received seven or less days before your child is due to attend you will not be entitled to any credit/refund and your sessions will be lost.
 
The following outlines our holiday club cancellation policy -

KOOSA Kids do not offer cash refunds for any booking cancellations. 

Notification 15+ days before day of attendance - 100% Credit Note
Notification 8 to 14 days before day of attendance  - 50% Credit Note
Notification 0 to 7 days before day of attendance - 0% Credit Note

Back to top

11. What is the booking deadline for holiday club sessions?

We can take holiday club bookings up until 6pm the working day before the childcare is required, subject to availability.

Back to top

12. How do I pay with childcare vouchers?

As we are Ofsted registered, we can accept all types of childcare voucher as full or part payment towards your bookings.  Speak to your employer to find out which childcare voucher company they are registered with.

Most childcare voucher companies provide access through their websites to an online account for parents, and we recommend this as the easiest way to make your voucher payments to us.  Please click on the link Childcare Vouchers for more information on how to pay using childcare vouchers, including a list of all the childcare voucher companies that we are registered with and our unique reference number required to make your payment directly to us.  If the voucher provider that your company uses is not on our list, please contact our office on 0845 094 2322 so we can register ourselves with them.

Back to top