FAQ's

1. What time does the breakfast club run from and to?

2. What will my child receive for breakfast?

3. Who will be looking after my child?

4. How will my child get to their class after breakfast club has finished?

5. Are your breakfast clubs registered with Ofsted?

6. What are the adult to child ratios?

7. What if my child requires medication whilst at the club?

8. What happens if I need to cancel a session?

9. What is the booking deadline for breakfast club sessions?

10. How do I pay with childcare vouchers?

11. Can KOOSA Kids guarantee my places on an ongoing basis?

1. What time does the breakfast club run from and to?

Our breakfast clubs start and finish times vary per venue. Please see individual venue pages for specific breakfast club start and finish times.

Please note, we operate a strict and secure registration process and you must sign your child/children into the breakfast club each morning.  We will not accept any child that arrives unattended.

On your first visit each half term you will also be asked to check the contact details we have on record, and sign an emergency medical/operative treatment consent statement.

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2. What will my child receive for breakfast?

A variety of cereal, fruit and toast will be on offer each morning

Breakfast is optional and if you would prefer your child to have breakfast prior to attending the club, please notify us previously.

Breakfast is offered at our breakfast clubs for the first 20 minutes of the session only. 

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3. Who will be looking after my child?

Although there is no legal requirement to ensure staff are qualified, KOOSA Kids believe formal qualifications play an important part in ensuring the care offered is of the highest quality as well assisting our employees Continued Professional Development.

At each KOOSA Kids club, the Regional Coordinator will always be qualified to a minimum of Level 3 in Playwork or equivalent. We also endeavour to ensure that at least one other member of staff at each club holds a Level 3 in Playwork or equivalent. We also aim for 50% of the remaining staff at each club to be qualified to Level 2 in Playwork or equivalent.


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4. How will my child get to their class after breakfast club has finished?

At the end of the session, our staff will escort all children to a pre-defined area in the school.  At this point all children will be signed over to a member of staff from the prospective school.  If your child attends a school other than where the breakfast club is hosted, we operate a walking bus to escort your child to their school.  Once at our destination we will once again sign your child over to a member of staff at the school. 

Please see individual breakfast club venue pages for specific details relating to your chosen club.

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5. Are your breakfast clubs registered with Ofsted?

Our All Saints and Crookham Juniors breakfast clubs are fully registered with Ofsted.

St Joseph’s, St Edmunds, Belle Vue and Tadley breakfast clubs are school run clubs supported by KOOSA Kids.  Although these clubs are not registered with Ofsted, we continue to support  the clubs as if they were registered.

For more information on how KOOSA Kids work with Ofsted, please click on KOOSA Kids and Ofsted

 

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6. What are the adult to child ratios?

At each KOOSA Kids venue there is always a minimum of two adults on duty at all times. The legal requirement for adult:children ratios are 1:30. However, we always endeavour to work to a ratio of 1:8 for children aged four to seven years and a maximum of 1:14 for our eight year olds and over. We do not allow any care that we provide to children aged eight to 13 years, to adversely affect the care provided for children less than eight years of age.

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7. What if my child requires medication whilst at the club?

KOOSA Kids are only able to administer prescribed medication.  If your child is likely to require prescribed medication of any sort whilst attending the breakfast club, you must ensure it is handed over to KOOSA Kids prior to your child's first attendance. Please hand the medication to the club manager in its original packaging with the prescription label, and they will complete the necessary paperwork and request your signature. 

If your child may require emergency medication (epipens, hypodermic injections etc) whilst they are with us, we do require you to complete specific paperwork prior to your child attending. Please contact KOOSA Kids head office on 0845 094 2322/01276 21884 so we can forward you the relevant paperwork.

Please note, if your child carries an epipen, you will need to provide KOOSA Kids with two epipens.  KOOSA Kids reserve the right to refuse admission if you do not supply two epipens, or if the epipens supplied are not in suitable working order (e.g. cloudy or discoloured liquid).

We are unable to share medication with your child's school so we recommend asking your child's GP for extra medication so we can store it directly at the after school/breakfast premises.  Please note , we will be unable to accept your child into our care without the required medication being present at the relevant club.

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8. What happens if I need to cancel a session?

If you do need to cancel any pre booked sessions with us, please note that we do not offer cash refunds for any booking cancellations. 

Credit notes will not be issued unless the cancellation request is due to child sickness/injury, which keeps the child away from the club for three consecutive sessions.  Sickness/Injury would need to be validated by a doctor's note. If your cancellation request does not satisfy this criteria, you will lose your session.

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9. What is the booking deadline for breakfast club sessions?

We can take breakfast club bookings up until 1pm the working day before the childcare is required, subject to availability.

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10. How do I pay with childcare vouchers?

As we are Ofsted registered, we can accept all types of childcare voucher as full or part payment towards your bookings.  Speak to your employer to find out which childcare voucher company they are registered with.

Most childcare voucher companies provide access through their websites to an online account for parents, and we recommend this as the easiest way to make your voucher payments to us.  Please click on the link Childcare Vouchers for more information on how to pay using childcare vouchers, including a list of all the childcare voucher companies that we are registered with and our unique reference number required to make your payment directly to us.  If the voucher provider that your company uses is not on our list, please contact our office on 0845 094 2322 so we can register ourselves with them.

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11. Can KOOSA Kids guarantee my places on an ongoing basis?

Yes we can!  Our after school clubs and breakfast clubs can be booked both on a ‘permanent/guaranteed’ or ‘casual/as and when’ basis. 

If your childcare requirements are permanent, ongoing and for the same days of the week, we strongly recommend signing up to our ‘Permanent Places Agreement’.  This allows us to pre book (and therefore guarantee) your child’s places within our breakfast or after school clubs, giving you the reassurance that the places you need will always be available to you.

Please call our bookings team on 0845 094 2322 to find out more.

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