Payment confirms your acceptance of the booking conditions. The named person on
the booking confirmation accepts the booking conditions on behalf of all on the
Should your cheque be presented at the bank and returned
unpaid, a charge of £5 will be added to your account on each occasion.
3.BOOKING ALTERATIONS/LATE BOOKINGS
Alterations cannot be made to after school and breakfast club bookings. For holiday club bookings, alterations will only
ever be made subject to availability and with a minimum of 7 full days notice before the day your child is due to attend. KOOSA Kids reserve the right to charge an administration fee of £5 for this service.
For bookings requested after the booking deadline for each club type has passed, places will only be offered subject
to availability and reasonable notice. All late bookings will incur an automatic £5 administration fee.
It is not KOOSA Kids policy to issue cash refunds
for any cancellations. If a credit note is issued for any reason, it will only be valid for a period of 12 months from the date of issue.
HOLIDAY CLUB CANCELLATIONS (including child sickness):
- 15 or more full days before child
is due to attend: 100% Credit note
- 8 to 14 full days before child is due to attend:
50% Credit note
- 0 to 7 full days before child is due to attend: 0% Credit note
BREAKFAST AND AFTER SCHOOL CLUB CANCELLATIONS:
Credit notes will not be issued
unless the cancellation request is due to child sickness/injury, which keeps the
child away from the club for at least three consecutive sessions.
Sickness/injury will need to be validated by a doctor's note. A credit note will be issued for the fourth,
and any subsequent sessions that are missed due to the child sickness/injury.
Please ensure that children do not bring valuable toys and belongings with them
as we cannot be held responsible if they go missing. We cannot guarantee the
return of lost property, but will endeavour to return items on request that we
are able to identify. Parents will be required to pay the cost of postage. KOOSA
Kids will keep lost property for a period of six weeks only. If it is left
unclaimed after this period has expired, KOOSA Kids will distribute the lost
property to local charities.
From time to time we take photographs
at our venues which may be used for marketing and promotional purposes. If you
would rather your child was not included in any photographs we must be informed
in writing before commencement of your booking.
book by telephone we will ask you for relevant medical information, allergies,
additional needs and dietary restrictions regarding your child. If you book online
the same information is requested at point of registering your child. If full
information is not provided this may result in that child being excluded from
certain activities, or if it felt necessary, excluded from using KOOSA Kids. In
such circumstances no refund or credit will be paid. KOOSA Kids reserve the
right to cancel a booking at any time where there has been a failure to provide
full information about a child.
KOOSA Kids reserve the right to
charge a fee for late collection of any children. If a child/children is
collected after the allocated collection time identified on booking, the
parent/guardian will be subject to an immediate charge of £8.00 per child. An
additional £8.00 will be charged for every half hour that passes, up until
collection. If the parent/guardian is unable to pay the late fee at point of
collection, it will automatically be added to the relevant account.
KOOSA Kids staff have a duty to respond if they suspect a child in
their care may be suffering from abuse, or if a child makes a disclosure about
abuse. In this event the relevant staff will follow the Safeguarding Children’s
Policy as detailed in our policies and procedures.
KOOSA Kids ratio of staff to children normally exceeds all statutory requirements. The actual ratio
varies between activities and age groups. KOOSA Kids does not offer any higher
staff ratio than 1:8, irrespective of any child’s additional needs unless arranged and
We always endeavour to group children within our advertised age groups,
however due to a regulatory requirement to maintain staff to child ratio's, dependant on the actual
ages of the children attending on the day, we reserve the right to group children differently to that advertised.
KOOSA Kids does not accept liability for
personal injury or death of any participants unless directly caused by the
proven negligence of the company or its servants.
All children in
our care are covered by our Public Liability Insurance
reserves the right to exclude or refuse any person without notice, if we
consider that their presence compromises the good atmosphere of the club.
Transport home will be the responsibility of the parent and no refund/credit
will be available.
KOOSA Kids reserves the right to amend
its services and activity programme, content, times, dates and venue in the
event of unsuitable weather conditions, failure of equipment, building faults
and any other operational faults that may arise from time to time, without
refund or compensation to the customer.
15.POLICIES AND PROCEDURES
KOOSA Kids policies and procedures are available at the activity venue or will
be sent to parents on request.
16.ENFORCED VENUE CLOSURE
If any KOOSA Kids club
is forced to close due to the compulsory closure of its premises by order of a
competent authority (eg School, Local Authority, Environmental Health Etc), due
to bad weather (eg Snow, Ice, Flood etc), outbreak of a human infectious or
contagious condition (eg Influenza, Meningitis), Industrial Action (teaching strike etc) or for any other reason, customers will still be liable for any fees due/paid,
during the entire period of closure.
KOOSA Kids is committed to
providing high quality children’s holiday, before and after school care. If you
or your child were not entirely satisfied with the service we provided, then we
would like to know about it any complaint should first be made to the Club
Manager, who will complete a complaints report, and do everything possible to
ensure the complaint is dealt with as quickly and effectively as possible. If
the complainant feels that the outcome of the complaint is insufficient, or
would like to take the grievance further, the complaint should be made in
writing and sent to. Managing Director, KOOSA Kids Ltd, 1 Priory Court, Tuscam Way,
Camberley, Surrey, GU15 3YX. If in the unlikely event that you are not
100% satisfied with the outcome of the complaints procedure ,you may wish to
contact the Ofsted Early Years Complaints Helpline, on 0300 123 4666, or write
to their Regional Office, www.ofsted.gov.uk/contactus.
Kids acts as a Data Controller for the purpose of the Data Protection Act
1998.We need to collect relevant personal details from you and the children you
are booking to enable us to process your booking. This information might include
names, ages and any applicable medical or dietary restrictions and ,in some
cases credit/debit card or other payment details. It is your responsibility to
ensure that you have the necessary permission to pass on the personal details of
all the children that you are making a booking for. Additionally we hold and use
some of your details for future marketing purposes, for example sending you
promotional information. Please let us know as soon as possible if you do not
want to receive future mailings from KOOSA Kids .