Are you a college or university student looking for a fixed term, Summer office role? Do you have a friendly, professional and courteous manner and enjoy providing first class customer service over the phone and by email? Are you organised and have great attention to detail? If so KOOSA Kids are on the lookout for the right individual to join our Customer Service team both in the run up to and during the busy summer holiday period. Supported by the Customer Service Manager, you will help deliver high quality levels of customer service both over the telephone and via email to the thousands of customers that use our breakfast, after school and holiday clubs. This is a great opportunity to join a well-established, experienced and fun team. This position is a full-time, Fixed Term Contract from May to September (exact dates to be agreed). Working hours are Monday to Friday 9.30am to 6.00pm, based from our Head Office in Camberley, Surrey (GU15).
The Role
Your role will be to provide first class customer service to the parents using our childcare services and administrative support across KOOSA Kids departments.
Supported by the Customer Service Manager, you will deliver high quality levels of customer service, administration and organisation. As the first point of contact for customers, you will excel at maintaining a professional, friendly and courteous manner at all time. You will proactively manage customer enquiries by phone and email, set up and manage parent accounts, process bookings and provide general administration support across the business. You will be comfortable working on a variety of software packages including Outlook and Word.
Responsibilities
Skills & Experience
Hours
Monday to Friday, 9:30am to 6pm. Fixed Term Contract between May and September (exact dates to be agreed with the successful candidate). This position is fully office based from our Head Office in Camberley, Surrey.
Company benefits
Company pension, discounted childcare, holiday pay, social activities, professional development, career progression & recognisable qualifications nationwide.
KOOSA Kids are committed to safeguarding and promoting the welfare of children and young people and expect all staff to share this commitment. The successful candidate will be required to complete an Enhanced DBS disclosure.