Please browse the frequently asked questions for KOOSA Kids Football Academy below.
Your child needs to bring a packed lunch, several healthy snacks and plenty of non-fizzy drinks to make sure they have all the energy they need to fully enjoy their day at KOOSA Kids. Drinking water is always available but a refillable water bottle is recommended. KOOSA Kids promote a healthy and balanced diet, when packing your child's lunch box for the day, you might wish to include fresh and non-processed food products such as fruit, vegetables, wholemeal bread and crackers, natural yoghurts, cheese, raisins, fruit drinks and water.
There are no refrigeration facilities available at our venues. Therefore, please also consider including ice packs, frozen water / juice drinks or frozen yoghurts to keep your child’s lunch cool & fresh.
Due to acute allergy issues, please do not to include any items containing nuts e.g. Nutella or peanut butter on sandwiches.
For Football Academy, please also ensure your child arrives with the following;
Children will be grouped dependant on the age of the children attending on any particular day, with a maximum group size of 15. We will group children in an appropriate way to ensure that children of significantly different ages are not competing in games or activities against each other.
KOOSA Kids take the health and wellbeing of the children in our care, and that of our staff, extremely seriously. All our clubs will follow the clear & workable sector-specific guidance provided by the Department for Education to continue operating in a safe & Covid-Secure way.
Below you will find some of the protective measures that will be in place across all our clubs from September 21:
Our standard Football Academy day runs from 10.00am to 4.00pm. Registration opens at 9.45am and we request that you arrive no later than 9.55am please, so your child is ready to take part in the activities from 10.00am. Pick up is at 4.00pm, once all the activities have finished. To locate the reception area at each KOOSA Kids club, please follow the yellow and black signs on arrival.
If you need to collect your child early, please inform the site supervisor in the morning. We kindly ask that parents collecting early do so during planned break times, so as not to interrupt the activities which are taking place. If you do need to collect during an activity, it might take a little longer for the doors to be opened for you as the team will be busy delivering the activities.
The fully extended activity day runs from 8.15am to 6.00pm. If you have booked an AM extension, you can drop your child off any time between 8.15 and 10.00am and collect at the end of the standard activity day (4.00pm). If you have booked a PM extension, you can pick up any time between 4.00 and 6.00pm. Please note, extension zone activities are not football focused.
We ask parents to collect promptly and by 6pm at the latest please. A late fee may be charged if children are collected after this time. See our Terms & Conditions for further details.
We operate a strict and secure drop off and collection system and it is necessary for a parent/guardian to sign all children in and out every day. On arrival on your first day, you will be asked to check a form to ensure we have the correct contact details for you, as well as providing us with consent to administer/arrange medical treatment in case of an emergency.
You will be issued with a unique security pin number which you will need to collect your child. This will be the same code as your unique booking reference number, found at the top of your booking confirmation.
If a friend or relative is due to collect your child, please ensure this number is passed securely onto them as we will not be able to release your child unless the pin number is accurately quoted by the person collecting.
There are always a minimum of two members of staff on duty at each KOOSA Kids holiday club, at all times. The legal Ofsted requirement for adult:child ratios are 1:30, however, we always endeavour to work to a ratio of 1:8 for children aged four to seven years and a maximum of 1:16 for children aged eight and over.
We do not allow any care that we provide to children aged eight to 13 years to adversely affect the care provided for children less than eight years of age.
We know that great staff make for a great holiday club. All of our Football Academy coaches possess the mixture of experience, skill and personality necessary to get the most from the children, whilst ensuring all the activities are delivered in a safe and organised manner.
All KOOSA Kids coaches are cleared with the Disclosure and Barring Service (DBS) and trained in safeguarding and child protection, activity delivery, behaviour management and health & safety. There will always be at least one Paediatric First Aid trained person at each holiday club.
All Football Academy staff have years of experience coaching children's football and will ensure your children learn, develop and have fun during their time at KOOSA Kids Football Academy.
KOOSA Kids are only able to accept and administer prescribed medication. If your child is likely to require prescribed medication of any sort throughout the day, please inform the site manager on arrival, who will complete the necessary paperwork. All medication should be handed to the site manager and must be in its original packaging, with the prescription label.
If your child may require emergency medication (e.g. EpiPens or hypodermic injections) whilst they are with us, we may require you to complete specific paperwork prior to your child attending. Please contact KOOSA Kids head office on 01276 21884 to inform us of your child’s requirements and to complete the relevant paperwork before your child attends.
Please note, if your child carries an EpiPen, you will need to provide KOOSA Kids with two, in-date EpiPens. KOOSA Kids reserve the right to refuse admission if fewer than two EpiPens are supplied, or if the supplied EpiPens are not in full working order (e.g. cloudy or discoloured liquid). Both EpiPens must be in-date, in their original packaging and be prescribed to your child. It is the parents responsibility to collect the EpiPens from the breakfast club at the end of each period.
We are unable to share medication with your child's school. We recommend asking your child's GP for extra medication so we can store it directly at the after school/breakfast club premises. Please note, we will be unable to accept your child into our care without the required medication being present at the relevant club.
Booking your holiday club sessions is very easy! Simply log into your account and follow the easy to navigate bookings steps. If you have not used KOOSA Kids before, you will need to register for an account and provide us with all the relevant information requested. You will only have to do this once.
Alternatively, please call us on 01276 21884 and we will be happy to register your account and take your booking over the phone. You can contact us by phone from 9.30am to 6.00pm, Monday to Friday.