Do you have a friendly, professional and courteous manner and enjoy providing first class customer service over the phone and by email? Are you organised and have great attention to detail? A new exciting opportunity has opened up for the right individual to join our busy team as a Customer Service Administrator. Supported by the Customer Service Manager, you will deliver high quality levels of customer service, administration and organisation. This customer service and administration position is a great opportunity for someone looking to further their career within customer service and business administration to join a well-established, fun team. Full-time, Monday to Friday 9.30am to 6.00pm, based from our Head Office in Camberley, Surrey (GU15). The ideal candidate will have at least 1 - 2 years office based customer service and administration experience.
The role
The Customer Service Administator forms an integral part of KOOSA Kids friendly Customer Service Team. Your role will be to provide first class customer service to the parents using our childcare services and administrative support across KOOSA Kids departments.
Supported by the Customer Service Manager, you will deliver high quality levels of customer service, administration and organisation. As the first point of contact for customers, you will excel at maintaining a professional, friendly and courteous manner at all time. You will proactively manage customer enquiries by phone and email, set up and manage parent accounts, process bookings and provide general administration support across the business. You will be comfortable working on a variety of software packages including Outlook, Word and Excel.
Responsibilities
Skills & Experience
Hours
Monday to Friday, 9:30am to 6pm. This is a fully office based role at our Head Office in Camberley, Surrey.
Company benefits
Company pension, discounted childcare, holiday pay, social activities, professional development, career progression & recognisable qualifications nationwide.
KOOSA Kids are committed to safeguarding and promoting the welfare of children and young people and expect all staff to share this commitment. The successful candidate will be required to complete an Enhanced DBS disclosure.