Customer Service Administrator (Summer Role - Fixed Term Contract) - Camberley, Surrey (GU15) Camberley, Surrey (GU15 3YX)

Job Description

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Are you a college or university student looking for a fixed term, Summer office role? Do you have a friendly, professional and courteous manner and enjoy providing first class customer service over the phone and by email? Are you organised and have great attention to detail? If so KOOSA Kids are on the lookout for the right individual to join our Customer Service team both in the run up to and during the busy summer holiday period. Supported by the Customer Service Manager, you will help deliver high quality levels of customer service both over the telephone and via email to the thousands of customers that use our breakfast, after school and holiday clubs. This is a great opportunity to join a well-established, experienced and fun team. This position is a full-time, Fixed Term Contract from May to September (exact dates to be agreed). Working hours are Monday to Friday 9.30am to 6.00pm, based from our Head Office in Camberley, Surrey (GU15).

The Role

Your role will be to provide first class customer service to the parents using our childcare services and administrative support across KOOSA Kids departments.

Supported by the Customer Service Manager, you will deliver high quality levels of customer service, administration and organisation. As the first point of contact for customers, you will excel at maintaining a professional, friendly and courteous manner at all time. You will proactively manage customer enquiries by phone and email, set up and manage parent accounts, process bookings and provide general administration support across the business. You will be comfortable working on a variety of software packages including Outlook and Word.

Responsibilities

• Be the first point of call for telephone and online bookings and queries
• Manage club absences on our internal bookings system, escalating any issues to the Customer Service Manager
• Managing incoming & outgoing post and recording data on special deliveries
• General administration support for all KOOSA Kids departments (Customer Service / HR / Recruitment / Operations / Finance / Marketing)
• General office support including providing relevant reports, photocopying, scanning, filing and shredding

Skills & Experience

• Ideally you have some general office/administration or customer service experience
• Previous experience of telephone based customer service an advantage but not essential (full training will be provided)
• Demonstrate excellent written & verbal communication skills
• Good attention to detail
• Good working knowledge, or a strong interest to learn, Microsoft Office programmes, specifically Outlook and Word
• Be an enthusiastic team player
• Have excellent time management & organisational skills
• Have a positive, can-do attitude & flexible approach to tasks
• Be reliable, friendly and professional at all times
• Be a people person with fantastic communication skills who takes pride in delivering outstanding customer service
• Have the ability to be cleared for an enhanced DBS check

Hours

Monday to Friday, 9:30am to 6pm. Fixed Term Contract between May and September (exact dates to be agreed with the successful candidate). This position is fully office based from our Head Office in Camberley, Surrey.

Company benefits

Company pension, discounted childcare, holiday pay, social activities, professional development, career progression & recognisable qualifications nationwide.

KOOSA Kids are committed to safeguarding and promoting the welfare of children and young people and expect all staff to share this commitment. The successful candidate will be required to complete an Enhanced DBS disclosure.