Bookings Administrator - Camberley, Surrey (GU15) Camberley, Surrey (GU15 3YX)

Bookings Administrator - Camberley, Surrey (GU15)
Camberley, Surrey, GU15 3YX
Job Type:
Full Time
Mon to Fri, 9.30am - 6.00pm
Closing Date:
30 January 2020
Job Description

Do you have a friendly, professional and courteous manner and enjoy providing first class customer service over the phone and by email? Are you organised and have great attention to detail? 

KOOSA Kids are the leading provider of fun & affordable before, after school and holiday childcare, with an unrivalled number of clubs rated ‘Outstanding’ by Ofsted. A unique opportunity has opened up for a Bookings Administrator to join KOOSA Kids busy and fast-paced Customer Service / Bookings Team at our head office in Camberley. 

The role

The Bookings Administrator forms an integral part of KOOSA Kids friendly Customer Service / Bookings Team. Your role will be to provide first class customer service to the parents using our childcare services and administrative support across KOOSA Kids departments. 

Supported by the Bookings Manager, you will deliver high quality levels of customer service, administration and organisation. As the first point of contact for customers, you will excel at maintaining a professional, friendly and courteous manner at all time. You will proactively manage customer enquiries by phone and email, set up and manage parent accounts, process bookings and provide general administration support across the business. You will be comfortable working on a variety of software packages including Outlook, Word and Excel.


  • Be the first point of call for telephone and online bookings and queries
  • Manage club absences on our internal bookings system, escalating any issues to the Bookings Manager
  • Maintaining stock levels and placing orders for office supplies as required
  • Managing incoming & outgoing post and recording data on special deliveries
  • General administration support for all KOOSA Kids departments (Bookings / HR / Recruitment / Operations / Finance)
  • Provide general office support to Directors and Department Heads when required, including providing relevant reports, photocopying, shredding and filing

Skills & Experience

  • Will ideally have a minimum of 12 months general office administration experience
  • Demonstrate excellent written & verbal communication skills
  • Good attention to detail
  • Good working knowledge of Microsoft Office, specifically Word & Excel
  • Be an enthusiastic team player
  • Have excellent time management & organisational skills
  • Have a positive, can-do attitude & flexible approach to tasks
  • Be reliable and passionate over everything else
  • Be a people person with fantastic communication skills who can manage all levels of customer service queries
  • Have the ability to be cleared for an enhanced DBS check


Monday to Friday, 9:30am till 6pm 

Company benefits

Company pension, staff discounts, holiday pay, social activities, professional development, career progression & recognisable qualifications nationwide. Additionally, enjoy access to KOOSA Kids employee discount portal, giving you discounts, rewards and perks on thousands of brands you love!

KOOSA Kids are committed to safeguarding and promoting the welfare of children and young people and expect all staff to share this commitment. The successful candidate will be required to complete an Enhanced DBS disclosure.

Why choose KOOSA Kids for your holiday, after school and breakfast club childcare?
Why choose KOOSA Kids for your out of school child care? Exceptional Value, Outstanding Quality, Unlimited Fun!
  • Outstanding, fun-filled out of school childcare
  • Always offered at the lowest possible price
  • Exceptional Ofsted track record with 10 clubs rated ‘Outstanding'
  • Dynamic, caring & fully DBS checked staff
  • Wide range of fun-packed kids activities to suit all ages, tastes & interests
  • Exceptional Value 
  • Outstanding Quality
  • Unlimited Fun