Full Time Childcare Operations Manager - Quality and Service Delivery (GU15) Camberley, Surrey (GU15 3YX)

Full Time Childcare Operations Manager - Quality and Service Delivery (GU15)
Camberley, Surrey, GU15 3YX
£30,000 - £35,000 per annum, plus performance related bonus.
Job Type:
Full Time
Monday - Friday, 9:30am - 6:00pm
Closing Date:
27 January 2022
Job Description

Job Overview

In line with our continued mission to deliver exceptional wraparound and school holiday childcare, a fantastic opportunity has opened up for an experienced Operations Manager - Quality and Service Delivery to join our senior management team. 

KOOSA Kids are one of the UK’s leading providers of high quality holiday, after school and breakfast club childcare for children aged 4 to 13, directly operating over 50 clubs and employing 300 part-time and casual staff, as well as a further 25+ full time staff. 

Reporting directly into the Operations Director, the Childcare Operations Manager - Quality and Service Delivery role is an integral component of KOOSA Kids Operations Department and the company wide Senior Leadership Team. With overall responsibility to both manage and continually develop the quality of service and delivery across our breakfast, after school and holiday club portfolio, you will ensure KOOSA Kids are consistently able to meet our vision to deliver outstanding, professional and fun childcare at all times, working to and exceeding agreed KPI’s. 

This role is based from our head office in Camberley, Surrey (GU15 3YX) and you will be supporting our clubs across Berkshire, Hampshire, Richmond & Surrey.


Main duties will include:

  • Overall responsibility for the quality of service and delivery across our breakfast, after school and holiday clubs.
  • Ownership of venue audit process and club development plans
  • Day-to-day line management of Regional Managers
  • Supporting Regional Managers in line-managing operational club staff
  • Ensure all operating clubs are sufficiently and adequately resourced on a day-to-day basis
  • Overall responsibility for all aspects of the casual holiday club workforce
  • Assume full responsibility for the role of Deputy Designated Safeguarding Lead and SENCO
  • Lead responsibility for behaviour management guidance for all Operations Staff


To be successful in this role, you will ideally have;

  • Minimum 3-5 years management experience in a childcare, early years or playwork setting
  • Previous experience as SENCO or Deputy SENCO experience
  • A minimum of level 3 NVQ / Diploma in Childcare or Playwork (or equivalent)
  • Previous experience as (Deputy) Designated Safeguarding Lead highly beneficial but not essential
  • Have exceptional attention to detail and a drive and determination to ensure the highest possible standards of delivery
  • Be a confident communicator with excellent interpersonal skills
  • Have the ability to motivate colleagues to deliver to the highest standard
  • Be able to inspire and engage with children aged between 4 - 13 years
  • Full driving license with access to your own vehicle essential

Company Benefits

  • Company laptop & mobile phone
  • Business mileage reimbursement
  • Company pension
  • Free childcare
  • Social activities
  • Professional development
  • Career progression & support gaining recognisable qualifications nationwide


Full Time, Monday - Friday 9:30am - 6:00pm plus additional hours during school holidays

KOOSA Kids are committed to safeguarding and promoting the welfare of children and young people and expect all staff to share this commitment. The successful candidate will be required to complete an Enhanced DBS disclosure.

Why choose KOOSA Kids for your holiday, after school and breakfast club childcare?
Why choose KOOSA Kids for your out of school child care? Exceptional Value, Outstanding Quality, Unlimited Fun!
  • Outstanding, fun-filled out of school childcare
  • Always offered at the lowest possible price
  • Exceptional Ofsted track record with 10 clubs rated ‘Outstanding'
  • Dynamic, caring & fully DBS checked staff
  • Wide range of fun-packed kids activities to suit all ages, tastes & interests
  • Exceptional Value 
  • Outstanding Quality
  • Unlimited Fun

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