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KOOSA Kids Frequently Asked Questions Regarding COVID-19 School Closures April 2020.
Holiday Club News 01/04/2020

KOOSA Kids COVID-19 FAQs

KOOSA Kids COVID-19 FAQ’s

Are KOOSA Kids holiday clubs still operating?

KOOSA Kids will not be operating our Easter holiday clubs. However, we will offer key worker childcare throughout the Easter holidays at selected schools (6th to 17th April, bank holidays excluded). The following KOOSA Kids clubs are confirmed to be open for at this stage:

SchoolDatesTimingsOpen to key workers from other schools
Ashford Park Primary School, Ashford6th to 17th April, excl. Bank Holidays8:15am – 6:00pmn/a
Manby Lodge Infant School, Weybridge6th to 17th April, excl. Bank Holidays8:15am – 6:00pmSt. James Infant School
St. Joseph’s Primary School, Guildford6th to 17th April, excl. Bank Holidays8:15am – 6:00pmn/a
St. Mary’s Hampton Primary School, Hampton14th to 17th April8:15am – 4:00pmHampton Infant & Hampton Junior School

This Easter holiday key worker childcare service is FREE to parents and available to all parents classified as keyworkers whose children attend the relevant schools listed above. 

Our holiday club programme will be adapted to allow for appropriate social distancing rules. Please provide a packed lunch and a couple of snacks as usual (no nuts please) as well as a refillable water bottle.

If you qualify as a key worker and your child attends one of the schools above, please call 01276 21884 to book your Easter childcare sessions.

Please check back here regularly to see if your school is offering this childcare service to key workers.

 

Can my child attend a KOOSA Kids club?

At this time, KOOSA Kids are only offering childcare services to parents classified as key workers whose children attend the relevant school. Please call 01276 21884 if you are a key worker and wish to use our Easter holiday key worker childcare services.

What measures & safeguards have you put in place at KOOSA Kids clubs which are still operating?

KOOSA Kids are following all Government and Public Health England advice to help protect the health and wellbeing of the children in our care, their families and our employees. These measures include:

  • Delivering activity programmes which allow relevant social-distancing guidelines
  • Practising & encouraging good hand hygiene practices, washing hands regularly with soap & water and for at least 20 seconds
  • Cleaning & disinfecting of frequently touched surfaces and objects at regular intervals

 

Are KOOSA Kids breakfast clubs and after school clubs still operating?

KOOSA Kids are pleased to have been able to support some schools with their key worker before school and after school childcare services before the Easter holidays. Unfortunately due to the continued impact of the COVID-19 crisis, all our after school clubs and breakfast clubs will now be closed until schools are reopened. 

 

What is KOOSA Kids doing as a company to help prevent the spread of corona virus?

KOOSA Kids follow all Government and Public Health England advice and actively encourage all staff to do the same. Where possible, KOOSA Kids staff are now working from home. If working from home is not possible, clear guidance has been given to staff regarding social distancing and appropriate hygiene protocols, including washing your hands regularly with soap and water or hand gel for at least 20 seconds. 

 

I have booked holiday club sessions for May half term and the Summer Holidays. Will these go ahead?

Due to the current Government guidelines, KOOSA Kids are unable to operate our Easter holiday clubs as usual. All Easter holiday club bookings have been cancelled and a credit note for the full value of your booking has been applied to your account. Credit notes are valid for 12 months and can be used against any KOOSA Kids holiday club, after school club or breakfast club booking.

Bookings for May half term and the Summer Holidays are currently open. We will be following Government guidelines closely and take appropriate action if the current ‘stay at home’ guidelines continue during these periods.

 

I have a breakfast club or after school club booking for 23rd March – 3rd April, can I get a refund?

We are unfortunately unable to offer a refund or credit note for cancelled breakfast or after school clubs due to government enforced school closures, in-line with our ‘Enforced Venue Closure Policy’, as per point 15 of our terms & conditions.

 

I have a Permanent Places Agreement, will I be liable for fees whilst the schools are closed?

We are unfortunately unable to offer a refund or credit note for cancelled breakfast or after school club sessions between 23rd March and 3rd April (see above).

All Permanent Places Agreement holders have been sent an email on Thursday 2nd April detailing your options regarding your contracted places. If you have not received this and it is not in your junk / spam folder, please email info@koosakids.co.uk or call 0127621884.

 

How can I talk to my child about coronavirus?

What’s happening in the world at the moment can be a little frightening or confusing for anyone, including children. However, there are some great tools available to help you talk to your children about this:

 

If you have any further questions, please email info@koosakids.co.uk or call 01276 21884. With staff working from home, please bear with us if you are unable to get through immediately.

Why choose KOOSA Kids for your holiday, after school and breakfast club childcare?
Why choose KOOSA Kids for your out of school child care? Exceptional Value, Outstanding Quality, Unlimited Fun!
  • Outstanding, fun-filled out of school childcare
  • Always offered at the lowest possible price
  • Exceptional Ofsted track record with 10 clubs rated ‘Outstanding'
  • Dynamic, caring & fully DBS checked staff
  • Wide range of fun-packed kids activities to suit all ages, tastes & interests
  • Exceptional Value 
  • Outstanding Quality
  • Unlimited Fun

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